Data Retention & Data Subject Requests

1. How long we keep information

• Bookings and payment records: 7 years, because tax and accounting rules require it.
• Enquiries sent through the website: 2 years.
• Talent network sign-ups: until you ask us to remove you.

When a period ends we delete the information or anonymise it so it no longer identifies you.

2. Your rights

Under the Kenya Data Protection Act, 2019, you may ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information, where we no longer need it or the law lets you require it;
• stop or restrict how we use it, or object to a particular use.

3. How to make a request

Email info@pac.africa from the address we hold for you, saying what you want. We may ask you to confirm your identity first, to protect your information.

4. How quickly we reply

We reply within 30 days. If a request is complex we will tell you why and when to expect an answer. Records we must keep by law, such as payment records, cannot be deleted before the period in section 1 ends, and we will explain this if it affects your request.

5. Complaints

If you are unhappy with how we handled your request, please contact us first. You may also complain to the Office of the Data Protection Commissioner of Kenya.

6. Related policies

See our Privacy Policy, Cookie Policy and Photography & Video Policy.

7. Contact us

If you have any questions about this policy, please get in touch.